Order Processing and Shipping Details
Orders are processed at our warehouse in West Palm Beach, Florida, within 1–3 business days. Once shipped, you will receive email updates from support@isseobeauty.com regarding your order’s shipment and delivery status.
Delivery typically takes 4–6 business days after shipping. You can track your order using your tracking number on our tracking page here: [Insert link to tracking page].
Shipping and Delivery Timelines (U.S.)
- Standard Shipping ($5.99): Delivered within 4–6 business days after processing. Orders ship via USPS or UPS SurePost and are always delivered by USPS.
- Expedited Shipping ($18.99): Delivered within 2 business days after shipping via UPS. Expedited orders are not delivered on weekends or holidays. Processing still takes 1–3 business days.
- Rushed Shipping ($30): Delivered within 1 business day after shipping via UPS. Rushed orders are not delivered on weekends or holidays. Processing still takes 1–3 business days.
Order Modifications or Cancellations
To ensure timely delivery, orders begin processing immediately after placement. As a result, we cannot edit, cancel, or change the address of an order once submitted. If your order has shipped, it must be processed as a return once received.
For assistance, please contact our Customer Support Team at support@isseobeauty.com or submit an inquiry through our Contact Form: [Insert link to contact form].
Damaged Orders
If your order arrives damaged, our Customer Support Team will assist you. Contact us at support@isseobeauty.com or submit an inquiry through our Contact Form: [Insert link to contact form].
Incorrect Items in Your Order
We apologize if you received the wrong items. Please let our Customer Support Team know exactly what was incorrect. We’ll create a new order to send the correct items. Contact us at support@isseobeauty.com or use our Contact Form: [Insert link to contact form].
Missing Items in Your Order
If any items are missing from your order, let our Customer Support Team know which items are missing. We’ll create a new order to send the correct items. Contact us at support@isseobeauty.com or use our Contact Form: [Insert link to contact form].
Order Marked Delivered but Not Received
Sometimes, packages are marked as delivered 24–48 hours before actual delivery. First, check around your home to see if the package is there.
If your order was marked as delivered more than 2 business days ago and you still haven’t received it, contact our Customer Support Team at support@isseobeauty.com or submit an inquiry through our Contact Form: [Insert link to contact form].