Our Return/Exchange Policy

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can request a refund or store credit within 30 days of the purchase date from isseobeauty.com, excluding the original shipping cost.

TERMS & CONDITIONS

Only products purchased directly from Isseobeauty.com are eligible for return.
Shipping fees and gift wrapping costs are non-refundable.
Products bought from other retailers are not eligible for a refund.
All returned items are inspected upon receipt. Products that are nearly empty, tampered with, or contain substances other than the original product are not refundable.
Items damaged or lost due to personal mishandling—such as being dropped, stolen, spilled, or otherwise mishandled—are also non-refundable.

How do I start a return?

To initiate a return, please visit our returns portal (a return portal will be created for processing returns).

For exchanges, contact us at support@isseobeauty.com.

How to start an exchange:
You can choose to receive a refund to your original payment method. For exchanges, please reach out to us at support@isseobeauty.com.

Orders

How to Check the Status of Your Order

To track your order status, log in to your Isseo Beauty account or create a new one. Once logged in, click on “View Orders” for the latest updates.

To create or log in to your Isseo Beauty account, please follow this link: [Insert link to Isseo Beauty account].

You will also receive email notifications for the following updates:

  • Order Confirmation
  • Order Shipped
  • Order Out for Delivery
  • Order Delivered

If you’re not receiving these emails, please add support@isseobeauty.com to your address book to ensure they don’t end up in your spam folder.